and tells you of more local issues down to street cab/ postcode level. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. 1 ACCEPTED SOLUTION. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. 11ax), improved security (e. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Red Light on Hub 3 in Networking and WiFi 5 minutes ago; hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; New connection 8 days ago but has never worked in QuickStart, set up and connections yesterday; Red light on hub in Networking and WiFi yesterday; Hardware issues in. This could be caused by a fault in the network or a problem with the customer's equipment. Plug the cables into the Hub. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Luckily everything is currently working. 5Gbps speed LAN (Ethernet) port. 168. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Try this as a last resort. Tudor. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. 24-2206. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Hi daveth2014, thanks for posting and welcome back to our community. It usually comes on when you turn on your hub, and it means nothing is wrong. Support tell me that this is fine and is an indicator of network status in the area. Green Light. All the white cable is probably screwed in. on 16-02-2023 20:37. That has to be done first before you can change the name and password. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. Wait at least 2 minutes for your Pods' LEDs to stop blinking. If the hub is white, it means it's in the process of. The hub will probably need replacing. It has the following main functions: Cable modem to connect your own IT equipment e. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. See where this Helpful Answer was posted. Middle –. Try a reset as this. White power light is on and Internet lights are off. Red flashing LED means the hub has lost connection with the VM network. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. Reply. Not any SSID’s being broadcasted. 1 ACCEPTED SOLUTION. Best done from a wired connection. We would like to show you a description here but the site won’t allow us. Wifi: Indicates the wifi is on and working. This latest future-proof WiFi. Back a step. Plug the cables into the Hub. If it’s flashing green, it’s starting up. 0) is showing a red light. You could also try the web page status, but this is not recommended as it only covers issues that. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. If that’s the case, simply. perhaps the hub is not been added to your account. And put access to hub 5. Virgin Media. - Wi-Fi extender pods are currently. 0. This is what you'll see when the Hub’s working normally. 2. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. It will also flash when the Hub is downloading new. on 29-12-2022 23:18. Good morning, My virgin WiFi Hub 3. Understand what each of the lights on your hub means, and learn how to reboot it . • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. QuickStart, set up and connections. Hi @Mr_PNO. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. For £76 a month this shouldn’t be happening. The information below shows current status of this Hub 5. No internet -hub 4 flashing yellow light. 😯 It's almost 2 weeks. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. Connect the Hub’s power cable with the blue tab. Sorry to hear you're having concerns with the red light warning on your hub. Blue flashing light for 2 days now. BD20. • Turn the power switch off on the back of the Hub. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. 3. Forum Team. 4 REPLIES 4. 1. If the lights indicate a problem, try the next. Options. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Have followed the instructions to the letter on set up and it is not working. Connect your Hub to your phone line. VM will not dispatch any technicians while an area fault exists. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I recently upgraded by bandwidth and a hub 5 arrived today. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Don’t plug the power cable into a plug socket yet. Re: red light on virgin media hub. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Joining in. Let us know and we can go on from there. Super hub - Status lights and control buttons. 0 red light constantly on. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. We've had a look at our systems from here and cannot find anything that explains the issues you're having. The light should turn solid for a moment when you first switch on the WiFi Pod (white). not sure if this is normal or not. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Virgin Media Hub 5 Lights. Anonymous. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Note: The internet light may be. The mobile app says that the service around the area is fine. It should then pulse slowly as it connects to your Hub. 168. Options. It’ll also happen overnight and straight after setup. Gigabit LAN switch, to. After that it starts the process over again and reverts back to the green. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. Sorry to hear that you're having concerns with the flashing light on your hub 5. Don’t plug the power cable into a plug socket yet. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. 1 then it looks like it has not been updated to the latest firmware. Solid Red – Internet connectivity issue. The Hub should now operate normally. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. ), which is in the public domain. I think from what I can find a green light is that it is doing a software update. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). The Broadband light – indicates whether the internet. Here's what you need to do: Press the lit-up blue button on your Super. With this knowledge, you’ll be better equipped to diagnose. _____________. Options. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. It’s white when everything is working as it should. Orange light means nothing re. Now when I got home today I was met with no internet and a Red - 5239893. 2. I’m no design expert, but I don’t think LACK of a signal is the best way to show. The light stays red after reboots and unplugging-re plugging in cables, and Wi-Fi can sometimes drop for 30-60 mins intermittently. Are there any tests that forum staff can run to check whether the router is working correctly. Virgin Media 2. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The other parameters in this section are - channel auto and channel width 20/40 MHz. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. on 30-01-2023 11:05. Easy to set up, coverage has. See where this Helpful Answer was posted. This light is shown for up to one minute. Hi, First post so please be gentle. 168. Make sure all of your cables are secured properly, and then press the power button. Different colours mean different things. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. Re: Hub 5 problem - light going out. . Not applicable. and tells you of more local issues down to. A red light means an issue with your connections even though the Hub is on. We'll need to arrange an engineer visit, so I've popped you over a private message to get a few more details from you (purple envelope. on 01-12-2022 23:05. It supports Wi-Fi 6 and also includes a 2. Let us know and we can go on from there. First instance, outage in the area, took a good 16 hours to fix. If you're worried, flick back to router mode, see what colour it is when it comes back on line. . The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Try a reset as this. Are there any tests that forum staff can run to check whether the router is working correctly. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Hi I have had the same issue. The router restarts, using your existing settings. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. No downtime reported in our area either. We would like to show you a description here but the site won’t allow us. 0. I've had a red light on my router foe months now. New to VM, got a Hub 5 but having a bunch of issues. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. Reply. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 4GHz. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. 168. D01 C9W8Hub 5 flashing green light continuously. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Ethernet: Indicates the connection to the modem is working. Orange LED is ok. The Hub should now operate normally. 4. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Virgin Media 2. My hub 3 is displaying a solid red light. Tudor. 2) Turn off the hub and disconnect any Ethernet cables. on 07-02-2023 11:40. 1 Power Light. Try restarting, and if it doesn't turn blue, call BT. hub 5 flashing blue light. - checked all cables, switches etc for loose connections. You will see a solid white light ring if you have a Hub 4. Get the Hub ready by connecting the wires. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Please report back with the result. Best done from a wired connection. Plug the cables into the Hub. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. PCs etc. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. It may also flash green when the Hub is performing a software update. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. I have followed all the steps online (checked connections, restarted router), spoken to the. The hub is in router mode. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Turn off old router and everything is working again. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Joining in. 4, like alexa smart sockets of light bulbs. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. 0. Red Light. I have logged in to the routers settings and nothing looks untoward there. Hub 5 not showing wifi. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Flashing green: The Hub 5 is starting up. Mumfordd04. Hi I have had the same issue. Just upgraded and received a hub 5 yesterday. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. Plug your Hub into the mains. If that’s the case, simply. Flashing Red – Telephone connection issue. Hub3 flashing green lights. This means that there is an issue with the telephone system. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. For over a week now my hub light is red. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. The Virgin Media Hub 5 is a better router than the Hub 4. 2) Turn off the hub and disconnect any Ethernet cables. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. We do not make commissions. Options. We do not make commissions. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. Re: Hub 5 problem - light going out. Types of Booster. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. To reset: press the button and hold it for more than ten seconds. All the other lights flashed green and then dissapeared but this light remains green. The light is generally whitish in colour, but can show as. 4Ghz. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Smug1to. The Hub should now operate. HUB 4 Bricked - Solid white light. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Sorry to hear you're having concerns with the red light warning on your hub. If the Base (Power) light is red, the hub may be overheating; if you notice the. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Installing a Replacement router. 1 ACCEPTED SOLUTION. on 10-09-2022 13:10. I left it for over an hour and nothing changed. Hi, My virgin WiFi Hub 3. White through to light orange are acceptable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Solid red: There’s an issue with the Hub 5. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. 2. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. Options. Unfortunately no issues with broadband in my area according to this. 6. Internet LED. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. I have tried switching it off for a few hours to let it cool down, that made no difference. No issues in area currently. It normally is not a hub problem, but a VM cable/cab/network problem. on 01-12-2022 23:05. Wifi: Indicates the wifi is on and working. 1 Kudo Replyon 04-06-2023 14:48. It has five lights which indicate the status of the connection. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Account - Cable. Enter the password given to you. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Alternatives to Super Hub 2 routers. Please can you take out all the cables and put them back in. Joining in. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. The other parameters in this section are - channel auto and channel width 20/40 MHz. 0 GHz. . 0. If it's still red then you need a replacement hub via a VM engineer. Best done from a wired connection. I have checked the service status in my area and it says no issues. 13-12-2021 15:21. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. The hub feels quite warm, but not hot, to the touch. So got an Archer D2 plugged in and everything is super stable on that. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Router has a solid red light on. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. The honest truth is: no, Virgin WiFi does not have weak security. Hub 5 - flashing red light. In itself that’s not really an issue especially if everything is working OK. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. This light flashes green when the Hub's downloading a software update. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. Lights on Hub 3. Hi, My virgin WiFi Hub 3. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Did you mean: Virgin Media Community. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. The Hub should now operate normally. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Networking and WiFi. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. After many resets the broadband would start again then a few hours/days lose the signal. It might flash or change colour when you first turn the Hub on or after a restart. It also supports the WiFi 6 standard (also known as ax), as well as 2. Make sure all cables coming into and out of the Hub are pushed in firmly. Unfortunately no issues with broadband in my area according to this. Thanks, Kath_F . Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Excludes broadband faults and broadband network outages. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Please look out for the purple envelope in the top right of the screen. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display.